Honda Financial Services

Please contact our Customer Services Department to discuss:

• Requesting a settlement figure
• Updating address and contact details
• Changing payment dates
• General Queries

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

Opening Hours:

Monday to Friday from 09:00 to 17:00 (closed bank holidays)

Please contact our Collections and Recoveries department to discuss:

• Handing your vehicle back
• Making a payment
• Financial difficulties

Tel: 0345 128 8909

Email: hfe.collections@honda-eu.com

Opening Hours:

Monday to Friday 09:00 to 17:00 (Closed Bank Holidays) 

If you have a complaint, please contact us on:

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

Post:
Honda Financial Services Plc
Cain Road
Bracknell
RG12 1HL

Our complaints procedure can be found here for further information and timelines. In the event you are not responded to within the regulatory timelines or remain unsatisfied, you can ask the Financial Ombudsman Service to review your complaint.

The Financial Ombudsman Service can be contacted at Exchange Tower, London, E14 9SR or by telephone at 08000 234 567 or at www.financial-ombudsman.org.uk.

How to Complain About Our Use of Your Data

If you have any concerns or wish to make a complaint about how we collect, store, or use your personal data, you have a right to lodge a complaint directly with us. You do not need to use legal language to do so; simply let us know what went wrong.

You can submit your data protection complaint via any of the following channels:

• Email: hfe.customerservice@honda-eu.com
• Post: Honda Finance Europe plc (company number 03289418, Cain Road, Bracknell, Berkshire, England, RG12 1HL)
• Phone: 0345 128 8908

What Happens Next:

• Acknowledgement: We will acknowledge receipt of your data protection complaint within 30 calendar days of receiving it.
• Investigation: We will investigate your concerns thoroughly and without undue delay. We will keep you updated on our progress if the investigation is complex.
• Outcome: Once completed, we will provide you with a meaningful response explaining our findings, the conclusion reached, and our reasoning.

Escalating to the Regulator:

While you retain the right to contact the UK's independent data protection regulator at any time, the statutory framework expects that you raise your concerns with us first so we can investigate and try to resolve the matter for you.

If you remain dissatisfied after receiving our final outcome, you can escalate your complaint to the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Helpline: 0303 123 1113

Firm name: Honda Financial Services

Period covered in this report: 1 October 2025 – 31 March 2026

Honda Financial Services are keen to provide support to customers who are experiencing financial difficulties. If you are struggling with your finances, please contact our customer services team on:

Tel: 0345 128 8909

Email: hfe.customerservice@honda-eu.com

Opening Hours:

Monday to Friday 09:00 to 17:00 (Closed Bank Holidays) 

Free and impartial advice is available to you from the following organisations:

• Citizens Advice – www.citizensadvice.org.uk/debt-and-money/
• StepChange – www.stepchange.org
• National Debtline - www.nationaldebtline.org
• MoneyHelper - https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator
• Mental Health & Money Advice - www.mentalhealthandmoneyadvice.org/en/managing-money/cost-of-living-crisis-and-your-mental-health/