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FREQUENTLY ASKED QUESTIONS

If you have a question and you can see it below, click for the answer or register your interest and contact us for further updates.

About Honda RoadSync

Q. What is the Honda Smartphone Voice Control system?

The Honda Smartphone Voice Control system enables you to control your smartphone using a handlebar switch on your motorcycle and voice control, by connecting your smartphone and motorcycle via Bluetooth. You can use the system by installing the Honda RoadSync app on your smartphone (Android devices only).

Q. What are the Honda Smartphone Voice Control system’s features?

By using the handlebar switch and voice control, the Honda Smartphone Voice Control system enables you to operate smartphone functions such as navigation, messaging, hands free voice calls and music, without distractions nor the need to take your eyes off the road.

Q. What is Honda RoadSync?

Honda RoadSync is a smartphone app that connects your smartphone and motorcycle, and enables you to use the Honda Smartphone Voice Control system.

Q. What functions does Honda RoadSync have?

Honda RoadSync provides navigation, messaging*, hands free voice calls, music**, and weather reports for the current location and destination, while you are riding your motorcycle.

* Compatible with specific messaging apps. Functionality may vary depending on the messaging app.

** Subscription fees may apply for music apps connected to Honda RoadSync, and smartphone data usage. Google Play Music is no longer compatible due to the closure of the service.

Q. Which languages are supported?

Honda RoadSync currently supports ten languages:
Japanese, US English, UK English, German, French, Spanish, Portuguese, Italian, Turkish and Russian: Voice feedback language is dependent on the languages supported by your smartphone.

Installing Honda RoadSync

Q. Does Honda RoadSync have voice recognition?*

Yes. To use Honda RoadSync’s voice recognition, you need to be connected to a headset/intercom system with audio input & output.

* Voice recognition is available when using a motorcycle headset with mic input.

Q. Does it cost to use Honda RoadSync?*

Honda RoadSync is free of charge to download and use.

* Subscription fees may apply for music apps connected to Honda RoadSync, and smartphone data usage.

Q. What do I need to use Honda RoadSync?*

You need a compatible motorcycle, and Honda RoadSync installed on your smartphone.
You also need a Bluetooth headset suitable for motorcycle riding.

* To use voice recognition, you need a headset with audio input.

Q. What smartphone models/OS is Honda RoadSync compatible with?*

Honda RoadSync requires Android 8.0 or later, and Bluetooth BLE 4.2 or later.

* Compatible smartphone models may depend on OS updates.
* Honda has not tested all smartphone models.
* Honda plans on increasing the number of compatible smartphones by updates to Honda RoadSync.

Q. Is Honda RoadSync compatible with iPhone (iOS)?

Honda RoadSync is not compatible with iOS. Developments will be announced on Honda’s website.

Q. Does Honda RoadSync require a compatible motorcycle?

Yes. You need a compatible Honda motorcycle with Honda Smartphone Voice Control system, Honda RoadSync installed on your smartphone, to connect your smartphone and motorcycle via Bluetooth. You cannot use the app on its own.

Q. I cannot download the app. What should I do?

Honda RoadSync is available in the following countries, and may be unavailable for download in other countries.

Q. Which countries can Honda RoadSync be used in?

Honda RoadSync can be used across Europe.

Q. I purchased a model not compatible with Honda RoadSync. Can I add Honda RoadSync functionality later?

Honda does not retail systems to retrofit Honda RoadSync functionality at this time.

Using Honda RoadSync

Q. Which headsets are compatible? Does Honda recommend any headsets?

Select headsets that are compatible with your smartphone. Honda does not recommend particular headsets or brands.

Q. Why do I have to grant the app various permissions?

The Honda RoadSync app needs to be granted various permissions in order to access and operate data and functions required for infotainment features such as navigation, voice calls, messaging and music. These features will not be available if the required permissions are not granted.

Q. The handlebar switch does not activate the app.

There are two modes: Honda RoadSync mode and Meter mode. Once connected to the Honda RoadSync app, long-pressing the left button on the handlebar switches to activate the Honda RoadSync mode, and long-pressing the right button switches to get in to Meter mode.

Q. Can I mute the volume?

Yes, you can mute the volume by long-pressing the down button on the handlebar switch. Long-press this button again to unmute.

Q. There is no sound.

Have you muted the volume? You can unmute by long-pressing the down button on the handlebar switch. You cannot unmute on your smartphone while connected via Bluetooth, so either disconnect Bluetooth first, or unmute by long-pressing the down button on the handlebar switch.

Q. I cannot enter text on the smartphone.

Please exit the Honda RoadSync app and update it to the latest version.

Q. I cannot play music.

Select a music app in the Honda RoadSync app’s settings. Make sure your music app can start/play in the background.

Q. Is turn-by-turn navigation displayed?

From a standpoint of safety, turn-by-turn navigation is not displayed. Directions are by voice feedback only.

Q. How do I change the music app?

You can change the music app selection in Honda RoadSync’s settings screen.
All supported music apps installed on your smartphone will appear as selections.

Q. How do I shutdown Honda RoadSync?

If the Auto Connect / Disconnect setting is ON (default: ON), the app automatically shuts down once the motorcycle turned off and the Bluetooth connection is terminated.

Shutting down from the app screen:
Select Quit from the top left menu on the Dashboard screen.

Shutting down from your smartphone:
Select force-quit from App info.

Q. How do I delete the app?

Select Uninstall from App info.

Q. How do I check the app version?

You can check the app version in the app settings.

Q. Which functions can I use without a headset?

You can connect your smartphone and motorcycle via Bluetooth, view operation instructions in tutorial mode, add favourites, and change app settings.
As Honda RoadSync is designed for voice input and feedback, Honda recommends you use the app with suitable motorcycle headsets.

Q. Can I display the smartphone screen while using Honda RoadSync?

By consenting to the safety warning on screen, you can display your smartphone screen while it is connected to your motorcycle via Bluetooth. (Do not look at your smartphone screen while riding.)

Q. What commands can I use with voice recognition?

You can use voice recognition to search for destinations or contacts, and input messages, but there are no voice commands.

Q. Can I connect multiple smartphones at the same time? How many smartphones can I connect?

The motorcycle’s Bluetooth unit can be connected to one smartphone. To connect another smartphone, first reset the motorcycle’s Bluetooth pairing, and pair a new smartphone.

Q. Can I stop Bluetooth from automatically connecting?

Either turn off Bluetooth on your smartphone, or if you want to keep Bluetooth on but stop the Honda RoadSync app from automatically connecting, set “Bluetooth Auto launch” to OFF in Honda RoadSync app’s settings.

Q. What functions can I use when my smartphone has no signal?

You can connect the smartphone and motorcycle via Bluetooth, and change app settings.

Q. Do I need to set up an ID (account) in the Honda RoadSync app?

There is no ID setup at this time, but this may change in the future.

Q. How do I stop the app from starting automatically when connecting via Bluetooth?

Turn OFF “Auto Open/Close — Automatically open on Bluetooth connection” in the Honda RoadSync app’s settings.

Q. Where do I place my smartphone?

To ensure safe operation and to avoid dropping your smartphone, always keep your smartphone on yourself, and not on the motorcycle. Your smartphone is connected wirelessly by Bluetooth and can be operated by the handlebar switch and voice control. Concentrate on riding, not on the screen.

Q. What is the difference between “App language” and “Feedback language” in the language settings?

“App language” sets the language the app uses on your screen.
“Feedback language” sets the voice feedback language.
Check both language settings, as your preference for feedback language may be available, even if it is not available as the app’s display language.

Q. What is the Trip History?

Trip History is a new feature that shows your trips while riding your compatible motorcycle. Honda RoadSync needs to be connected to the motorcycle via Bluetooth for it to record trips.

Troubleshooting

Q. No network error

Make sure your smartphone is online. Check your network signal strength.
Try other apps that require a network connection to see if you are online.

Q. I get “No result” when using voice search for navigation

Make sure your smartphone is online. Check your network signal strength.

The destination name may not be available for search. Try another destination.
Voice recognition may not be working → see “Voice recognition does not work”.

Q. Weather does not complete loading

Make sure your smartphone is online. Check your network signal strength.
Try using other apps that require a network connection to see if you are online.

Q. Weather that is not my current location is read aloud

If you check the weather with the destination set in “Navigation”, you will be notified of the weather at the destination.
If you cancel “Navigation”, you will be notified of the weather at your current location.

Miscellaneous

Q. Is any personal information stored on the motorcycle?

No personal information is stored on the motorcycle.

Q. Is there any chance of my personal details leakage when I sell my motorcycle?

As no personal information is stored on the motorcycle, your information cannot be leaked.