FREQUENTLY ASKED QUESTIONS
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About Honda RoadSync
Q. What is the Honda Smartphone Voice Control system?- Q. What is the Honda RoadSync app?
- Q. What functions does the Honda RoadSync app have?
- Q. What do I need to use the Honda Smartphone Voice Control system?
- Q. Which headsets are compatible with? Does Honda recommend any headsets?
- Q. I purchased a model which is not compatible with Honda Smartphone Voice Control system. Can I add the functionality later?
- Q. Which countries can Honda RoadSync app be used in?
- Q. Which languages are supported?
- Q. Is the Honda RoadSync app compatible with iPhone (iOS)?
Using Honda RoadSync
- Q. Can I display the smartphone screen while using Honda RoadSync app?
- Q. How can I operate handle switches to use Honda RoadSync?
- Q. The handlebar switch does not activate the app.
- Q. Where do I place my smartphone?
- Q. What commands can I use with voice recognition?
- Q. What navigation apps are supported?
- Q. Is turn-by-turn navigation displayed on the TFT meter?
- Q. Can I use 3rd party apps (WhatsApp, LINE etc.) for calling?
- Q. What kind of message apps can be used?
- Q. How can I change the notification setting of message app?
- Q. What kind of music apps can be used?
- Q. How can I change the music app used on Honda RoadSync app?
- Q. Can I mute the sound?
- Q. What is Trip History?
- Q. Which functions can I use without a headset?
- Q. What functions can I use when my smartphone has no internet connection?
- Q. Can I stop Bluetooth from automatically connecting?
- Q. What is the difference between “Feedback language” and “App language” in the language settings?
- Q. How can I check the app version?
- How do I shutdown Honda RoadSync app?
Troubleshooting
- Q. There is no sound.
- Q. The sound is low, how can I increase the volume?
- Q. Voice feedback sound is quieter than other sounds.
- Q. Text to speech does not work.
- Q. Voice recognition ratio is not good.
- Q. I cannot hear the beep sound to commence voice recognition
- Q. Voice recognition does not work.
- Q. Weather that is not my current location is read aloud.
- Q. Weather does not seem to be loading.
- Q. I got “No result” when using voice search for navigation.
- Q. I got “No result” when searching nearby for navigation.
- Q. Why does a navigation error occur when I try to set destination?
- Q. I cannot play music.
- Q. "No network error" has occurred.
- Q. App is frozen.
- Q. Honda RoadSync does not work.
- Q. I cannot solve a problem though I have read the Frequently Asked Questions.
- Q. I found a bug.
Miscellaneous
About Honda RoadSync
Q. What is the Honda Smartphone Voice Control system?
The Honda Smartphone Voice Control system enables you to control your smartphone using a handlebar switch on your motorcycle and voice control, by connecting your smartphone and motorcycle via Bluetooth. You can use the system by installing the "Honda RoadSync" app on your smartphone.
Q. What functions does Honda RoadSync have?
The Honda RoadSync app provides a range of great features, including navigation, messaging, handsfree voice calls, music, as well as weather reports for the current location and destination, while you are riding your motorcycle. The functions that can be used while not riding will be updated as well.
Q. What do I need to use the Honda Smartphone Voice Control system?
You need a compatible motorcycle, and Honda RoadSync app installed on your smartphone. You also require a Bluetooth headset suitable for motorcycle riding. For more information on this, please speak to one of our Honda sales representatives at your local dealer, who will be more than happy to help.
* To use voice recognition, you need a headset with audio input.
Q. Which languages are supported?
Honda RoadSync currently supports more than 20 languages. Please see ”App language” of advanced setting in the Honda RoadSync app.
Android only - Supported language for voice feedback depends on the text-to-speech engine of your smartphone. The default engine is Google TTS. You can change voice feedback language in "Text-to-speech language" of advanced setting in Honda RoadSync app.
Installing Honda RoadSync
Q. What smartphone models / OS is Honda RoadSync app compatible with?*
Honda RoadSync is now compatitble with iPhone (later than iPhone 6s, iPhone 6s Plus, iPhone SE) from iOS™ 14, or Android™ 8.0 or later, and Bluetooth BLE 4.2 or later.
To confirm whether the app supports your smartphone or not, please select icon shown below by your smartphone.
(https://play.google.com/store/apps/details?id=com.honda.ms.dm.sab)
(https://apps.apple.com/in/app/honda-roadsync/id1575345943)
* Compatible smartphone models may depend on OS updates.
* Honda has not tested all smartphone models.
Connecting Honda RoadSync
Q. Why do I have to grant the app various permissions?
The Honda RoadSync app needs to be granted various permissions in order to access and operate data and functions required for infotainment features such as navigation, voice calls, messaging and music. These features will not be available if the required permissions are not granted. Regarding "access device's location", the reason why it needs "Allow all the time" is that Honda RoadSync app works as a background app even if the smartphone is locked.
Q. Can multiple smartphones be connected simultaneously? How many smartphones can be connected?
One smartphone can be connected to your vehicle’s Bluetooth unit at any given time. To connect smartphones that have not been registered with the vehicle’s Bluetooth unit, please reset the bike’s Bluetooth settings first.
Using Honda RoadSync
Q. The handlebar switch does not activate the app.
Please check your Bluetooth connection first.
There are two types of meter modes on TFT type motorcycle, "Honda RoadSync mode" and "Default Mode". Once connected to the Honda RoadSync app, the meter automatically changes to "Honda RoadSync mode". Holding down the right button on the handlebar switches to "Default Mode". Holding down the left button on the handlebar switches to "Honda RoadSync mode". These operations are covered within the tutorial on the app.
Q. What commands can I use with voice recognition?
Android only - You can use voice recognition to search for destinations, contacts, and input messages. There are no voice commands.
iOS only - Voice recognition feature can be used only for inputting text by the voice when searching the destination due to iOS system limitations.
Q. What kind of message apps can be used?
For Android:
Please see ”Choose supported message apps” in the Advanced settings.
Only SMS is supported for new message creation. You can reply to your received message with supported message application.
For iOS:
Please see ”Choose supported message apps” in the Advanced settings.
Only feature of readng out the recieved messages is available due to iOS system limitations.
Q. How can I change the notification setting of message app?
You can change the message app in the Advanced setting of the Honda RoadSync app. All supported message apps installed on your smartphone will appear in setting selections.The selected message apps will notify you new message during riding. Please see "What kind of message apps can be used?" above.
Q. Which functions can I use without a headset?
You can connect your smartphone and motorcycle via Bluetooth, view operation instructions in tutorial mode, add favourites and also change app settings. Regarding the meter indication, when you receive a new message or call, you can see the indicator on the meter. As Honda RoadSync is designed for voice input and feedback, Honda recommends you to use the app with suitable motorcycle headsets.
*For iOS, calls functionality can only be operated with compatible headset.
Q. What functions can I use when my smartphone has no internet connection?
Without an internet connection, you are still able to connect the smartphone and motorcycle via Bluetooth, change app settings, play local music and change volume. However, the functions which require an internet connection will not work.
Q. What is the difference between “Feedback language” and “App language” in the language settings?
For Android - “App language” sets the language displayed on your screen. “Feedback language” sets the voice feedback language. Please check both language settings as your preference for feedback language may be available even if it is not available as the app’s display language.
For iOS - There is no setting item related to “Feedback language” and “App language”.
Q. How do I shutdown Honda RoadSync app?
For Android - If the Auto Connect / Disconnect setting is ON (default: ON), the app automatically shuts down once the motorcycle is OFF and the Bluetooth connection is terminated. If you shut down from the app screen, please select Shutdown from Quick Settings.
For iOS - There is no shutdown menu in the app. The app automatically shuts down once the motorcycle is OFF and the Bluetooth connection is terminated.
Troubleshooting
Q. Voice feedback sound is quieter than other sounds.
Android only - If you already set the volume to 100% and are still having difficulties hearing the voice feedback from the app, you can increase the Text-to-speech volume on your smartphone under the phone settings of "Accessibility" (Search "Text-to-speech" from the search bar of your smartphone's settings, find and activate "Amplify speech volume").
(eg: Pixel4) Settings > Accessibility > Text-to-speech output > Tap the Settings gear next to Preferred engine > Amplify speech volume (on/off)
Q. Voice recognition ratio is not good.
It depends on your environment. To improve the voice recognition, please try the below,
- Try to increase volume level of your instructions.
- Try to speak after the beep sound which announces the timing of starting voice recognition.
- Check the language setting and set the language to which you speak.
- Wind may affect your headset's microphone. Try to change the microphone position or use full face helmet.
- Try to use headset which has good microphone quality.
Q. I cannot hear the beep sound to commence voice recognition.
Android only - Please check the "Ring volume" of the smartphone volume settings. The beep sounds is controlled by the "Ring volume" and other functions are controlled by the "Media volume".
iOS only - Please confirm system volume to use text input for searching destination.
Q. Voice recognition does not work.
Android only
Please confirm below:
-Try other voice recognition service such as Google Assistant.
-Make sure your Bluetooth headset is connected correctly, and the microphone has been enabled.
-Try disconnecting you Bluetooth headset and see if voice recognition works via your smartphone’s microphone.
-Voice recognition performance can be affected by wind noise whist riding. Try wearing a full-face helmet to avoid wind noise.
Q. Why does a navigation error occur when I try to set destination?
Android only - Please update the version of Google maps application to 10.65.2 or more. In case of Android OS = 7.1.1, it is possible that the navigation function can't be used. Please check Android OS version and if the version is 7.1.1, please update Android OS = 7.1.2 or later.
Please select a music application in the settings screen of the Honda RoadSync app, making sure your music application can start to play in the background. If music is not ready to be played on your chosen app, please start the app so that it can be played and then operate it via Honda RoadSync app.