(b) Transfers to Honda authorised dealers
We may from time to time share your personal data with Honda authorised dealers in the UK for the purposes of managing your finance agreement.
A full list of Honda dealers may be accessed below:
You can also search for your nearest Honda dealer using the following web links:
(c) Transfers to companies providing services under contract
From time to time during the administration of accounts in arrears or in order to recover and remarket assets related to agreements in breach, data may be transferred to a joint Data Controller to perform services to deliver the contract.
Where you have consented to this we may also use your data, or permit Honda affiliated third parties to use your data, to provide you with information about additional products and services which may be of interest to you, and we or they may contact you about these by post or telephone. The company we use to provide this service to us is Chrysalis Solmotive.
Sharing your information with Credit Reference Agencies
In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”).
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
We will use this information to:
- Assess your creditworthiness and whether you can afford to take the product;
- Verify the accuracy of the data you have provided to us;
- Prevent criminal activity, fraud and money laundering;
- Manage your account(s);
- Trace and recover debts; and
- Ensure any offers provided to you are appropriate to your circumstances.
We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.
If you tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at www.experian.co.uk/crain
The Credit Reference Agency Information Notice (CRAIN) is also accessible from each of the three CRAs – clicking on any of the following links will also take you to the same CRAIN document: Callcredit www.callcredit.co.uk/crain; Equifax www.equifax.co.uk/crain.
Sharing your information with Fraud Prevention Agencies
The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud, money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies and your data protection rights, can be obtained by writing to us at Customer Services Honda Finance Europe Plc Cain Road Bracknell Berks RG12 1HL or telephoning us on either of the numbers listed below.
Please call us on freephone 0800 779 070 or textphone 0800 328 4879 if you want details of those credit reference and fraud prevention agencies from which we obtain, and to which we pass, information about you. You have a legal right to these details.
For the purposes of training, quality assurance and assisting our customers in the events of complaints or claims, we record our telephone calls.
Transfers outside the EEA
Further to the above purposes, we may transfer your personal data to organisations outside of the EEA. When doing do, we may use standard contractual data protection clauses, which have been approved by the European Commission. For further information, including to obtain a copy of the documents used to protect your information, please contact us as described in the Contact Us section below.
We will retain your personal data only for as long as we need it for Honda Financial Services’ legitimate interest in accordance with applicable law, to perform a service at your request or the contract which you hold with us, or to meet a legal requirement. At the end of the retention period, we will take steps to delete your personal data or hold it in a form that no longer identifies you.
Fake emails using Honda’s name
Honda Financial Services is aware of fake emails, popularly called “phishing” emails, which can contain notices such as job advertisements, job offers and competition award notifications, which use Honda’s name to pretend they are genuine. These exist solely for the purpose of obtaining private information about consumers (e.g. credit card numbers or passwords). These emails have no connection with Honda and Honda does not use these methods for job advertising or for communicating with competition winners
Unfortunately these fake emails are a growing fraud on the internet. This practice is carried out either by the sending of a bogus email directly to a victim, or by directing them to a website where personal information is requested.
Fake job offers tend to target overseas individuals, as they ask for money to be sent to them for UK visa purposes. Honda never requests payments details in association with any job applications or any communication related to them. If in any doubt about the validity of a recruitment offer, please contact: Human Resources, Honda (UK), Cain Road, Bracknell, RG12 1HL.
Recent email award notifications have purported to be from Honda. Honda never requests payment details in association with competition winners or any communication related to them. Honda advises that if you receive an email using Honda’s name that asks for personal information or financial information and you have concerns about its authenticity, then please treat such emails with extreme caution.
Correcting, updating and accessing your personal information
If your personal information changes (such as your address, contact details and/or or bank details.), or if we have inaccurate information, we will endeavour to correct, update or remove your personal information in our database. To notify us of an inaccuracy, you can advise us by writing to us at the Customer Services Department at Honda Financial Services, Cain Road, Bracknell, RG12 1HL, by telephoning the same department on 0345 128 8908 or by email at email@example.com