My Honda

My Honda in video

Scroll

Finding answers

We’ve created some ‘how to’ videos and compiled a list of frequently asked questions – and the answers – to help you understand more about My Honda.

Features explained

Browse our ‘how to’ videos

Basics

My Honda introduction

See the video >

My Honda discovery

See the video >

Request a test drive

See the video >

Maintenance

Request a service

See the video >

Impact Alert

See the video >

Vehicle Health Monitoring

See the video >

On the road

Trip Analysis

See the video >

Over-speeding Alert

See the video >

Roadside Assistance

See the video >

Localisation

Share your location

See the video >

Zone Control

See the video >

Find my car

See the video >

How can I change my PIN?

You'll be sent an automatically-generated PIN when you register for My Honda. It’s not a problem, though, to change this to something you can remember more easily. Simply press ‘Change PIN’ in your User Profile and follow the instructions. If your smartphone is an iPhone 5S or later, you can also activate Touch ID for even faster access to the app.

Can I add other Honda cars to my app?

Yes, you can add other non-connected cars manually in your User Profile so that you can request a service appointment via your My Honda app.

How can I add other drivers to My Honda?

You can add friends and family members to your connected car, meaning they can also benefit from the My Honda convenience and safety features. 

  • In your User Profile, click on the 'Additional phones' section and add any additional telephone numbers here. Please make sure you include the country code and drop the leading zero, e.g. +44 7777 777777 for UK.
  • Family members can then download the My Honda app onto their smartphone and register by entering their mobile number and your 17-digit VIN into the User Profile section.
  • They'll then receive an SMS code and PIN by text, which they'll need to enter in their profile to complete their registration to your connected car

Can I select the Honda news I’m interested in?

There's a filter icon in the News section that allows you to choose the news categories that will appear in your My Honda news feed.

Can I share news items with my friends and family?

All news items include a share icon that allows you to send a news item to friends or family via social media, email etc.

What happens if I press the Roadside Assistance icon in the My Honda app?

If you get into trouble on the road and need assistance, you can use My Honda to send your GPS location to Honda’s roadside assistance provider. A trained operator will call you to give you the right assistance*. This service is also valid if you travel in the following European countries:

Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Finland, France (and Corsica), Germany, Gibraltar, Greece, Hungary, Ireland, Italy (and Sicily, Sardinia and San Marino), Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland (and Liechtenstein) and UK. We reserve the right to amend the geographical limits to cover in the event of war, civil disturbance, riot or radioactive contamination.

* Please note that recovery will only be provided free-of-charge if you hold valid cover via Honda.

How is my driving style score calculated?

You can use your score to help you track your daily driving style. You'll start the day with 100 points but you'll lose points throughout the day for sudden accelerations and decelerations, and speeds in excess of 130 km/hour. Try to end the day with as many points as possible!

The algorithm is based on your driving efficiency and the daily 100 point score decreases based on three main parameters:

  1. Sudden accelerations (SA) – the number of accelerations of more than 30 km/h during a three-second time interval.
  2. Sudden braking (SB) – the number of decelerations of more than 30 km/h during a three-second time interval.
  3. High speed (HS) – the number of minutes driving at more than 130 km/h (average fuel consumption indicator strongly increases after 130 km/h, the app detects it as inefficient driving style indicator).

 

Calculation formula:

100 (starting points) – SA (number of times) – SB (number of times) – HS (number of minutes)

Your score won't drop below 30.

Can I see my driving style score for an individual journey?

Yes, you can see scores by journey, by day and by week. Click on a route and press the bar graph icon in the map – the app will show your score and average speeds for that journey. You can also see this information for a day by clicking on each day in the weekly graph. By running your finger over any of the graphs, you can see your average speeds for each time interval.

Why might I see an engine error in my Vehicle Health Report but not on my car dashboard?

Your vehicle comes with on-board diagnostics which constantly measure and monitor the various vehicle systems. If an abnormality is detected, it gets recorded in the system as trouble codes. In some instances, it is required to make the driver aware of a malfunction. If this occurs, the malfunction indicator light on your dashboard will display. The My Honda app can read all the trouble codes detected by your vehicle, including those that don't trigger the malfunction indicator light.

How can I activate my security settings and what are these?

You'll need to activate your security settings on your My Honda app in order to receive the corresponding alerts, they are not pre-programmed. You can do this by clicking on the cog icon in the My Car screen:

Towing Alert notifies you if your car has been moved without the engine running.

Over-speeding Alert warns you if your car exceeds a pre-set speed limit and continues to exceed it.

Zone Control sends you an alert if your car leaves a designated area, drawn by yourself within the app.

How can I change my preferred dealer in My Honda?

The app will default to the Honda dealer where you purchased the My Honda package – it will always appear in the top of the dealer search list. When you request a test drive or service booking in My Honda, this preferred dealer will automatically be selected. 

If you want to change your preferred dealer, choose a new Honda dealer and swipe from the right. Click on the button to ‘Set the dealer as default’ and this will now appear at the top of your dealer list.

Impact Alert is a feature of My Honda for my connected car – how does it work?

In the unfortunate event that your car is involved in an incident and the airbags are deployed, My Honda will automatically trigger an alert to a service provider call centre through your connected car. A trained operator will then call you on your smartphone as the registered owner of My Honda app to establish if you require the emergency services.

What happens if I buy a new Honda car and want to move my dongle?

If you want to move your dongle from one Honda vehicle to another, the removal and reinstallation of the device must be done by your local Honda dealer. The dealership will send a request to the Honda Contact Centre to reset your data and ensure that your My Honda app picks up the data from your new vehicle. If you did not purchase the car or the My Honda package from this dealer, you'll need to provide proof of ownership of your car and evidence of an active My Honda subscription.

What happens if I change my mobile telephone number?

If you change your mobile telephone number, you’ll need to update My Honda. To do so, simply click on your user profile in settings and edit the contact number with the new phone number. You will receive a notification to confirm that the phone number changed successfully.

Introduction

Discover My Honda

Back to list ↑

Discovery

All that you can do with the My Honda app

Back to list ↑

Test drive

How to request a test drive from the app

Back to list ↑

Service

How to request a service from the app

Back to list ↑

Impact Alert

How the app helps in case of an accident

Back to list ↑

Vehicle Health Monitoring

How the app warns you of issues with your car

Back to list ↑

Trip Analysis

How the app reports on your journeys and driving style

Back to list ↑

Over-speeding Alert

How the app doesn't let you speed

Back to list ↑

Roadside Assistance

How the app makes it easy to call for help

Back to list ↑

Share your location

How the app lets you update everyone on your whereabouts

Back to list ↑

Zone Control & Towing Alert

How the app warns you of unexpected car movements

Back to list ↑

Find your car

How the app helps you track the exact location of your car

Back to list ↑