Finance Explained

Honda Financial Services

How to contact us

CUSTOMER SERVICES

Please contact our Customer Services Department to discuss:

  • Requesting a settlement figure
  • Updating address and contact details
  • Changing payment dates
  • General Queries

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

Opening Hours:

Monday to Saturday from 09:00 to 17:00 (closed bank holidays)

COLLECTIONS AND RECOVERIES

Please contact our Collections and Recoveries department to discuss:

  • Handing your vehicle back
  • Making a payment
  • Financial difficulties

Tel: 0345 128 8909

Email: hfe.collections@honda-eu.com

Opening Hours:

Monday to Friday 09:00 to 17:00 (Closed Bank Holidays) 

Alternatively use our contact form

COMPLAINTS

If you have a complaint, please contact us on:

Tel: 0345 128 8908

Email: hfe.customerservice@honda-eu.com

We will provide you with a copy of our complaints handling procedure and will process your complaint in line with the procedure. In the event you remain unsatisfied, you can ask the Financial Ombudsman Service to review your complaint, if you are a business customer, you may have that right.

The Financial Ombudsman Service can be contacted at Exchange Tower, London, E14 9SR or by telephone at 08000 234 567 or at www.financial-ombudsman.org.uk 

FINANCIAL DIFFICULTIES

Honda Financial Services are keen to provide support to customers who are experiencing financial difficulties. If you are struggling with your finances, please contact our customer services team on:

Tel: 0345 128 8909

Email: hfe.customerservice@honda-eu.com

Free and impartial advice is available to you from the following organisations: