Frequently Asked Questions

Search our most-asked questions below or give our dedicated Customer Services team a call on 0345 200 8000.

Electric range

How often should I get my car serviced?

Your car should be serviced every 12 months or 12500 miles; whichever comes sooner if the Honda Service Reminder System (SVRS) has not been activated. The only exception to this is the Civic Diesel, which requires an oil change every 6250 miles or 12 months from the previous oil change.

If the SVRS has been activated, the vehicle display will inform the driver of any maintenance due and give a time or mileage of when this needs to take place.

How do I check the tyre pressure for my car?

Tyre pressures should always be checked from cold. Cold means the vehicle has not been moved for at least 3 hours and driven less than 1 mile before checking. Tyre pressure can be checked using a tyre pressure gauge or with equipment at your local garage or petrol station. Your owner's manual will advise on what pressure your model's tyres should be.

Where can I find information on electric vehicles?

Here at Honda, we’re very passionate about electric technology and have a dedicated FAQs page for electric vehicles located here.

How do I apply for a certificate of conformity?

To apply for a certificate of conformity, simply contact us at certificateofconformity@honda-eu.com and provide your vehicle details. We will usually issue the document within 2 weeks.

How do I apply for a Year of Manufacture?

To apply for a Year of Manufacture, please provide your full name, the full Vehicle chassis number or your car and postal address to info.UK.car@honda-eu.com. Without this information, we will be unable to provide a YOM.

The charge for this service is £25+VAT (£30) payable only by bank transfer, however we will only ask for payment if we are successful in retrieving the information for your car.

Once the payment has been received, we will send a digital copy of your Year of Manufacture.

Due to COVID-19 we are experiencing some delays, but we are working very hard to keep our usual services and procedures in place to minimise disruption for our customers.

How can I obtain my Honda car radio code?

You can obtain your car radio code from any authorised Honda Dealer. They may require proof of ownership for security reasons and charge a small installation fee at their discretion. You can use ‘Find my Dealer’ to find the closest Car Dealership to you.

Where can I get a Honda car owner’s manual?

You can download an owner’s manual (from 2015 onwards) by clicking here. If you can't find what you're looking for, your local Honda Car Dealer will be happy to source the correct owner’s manual for you. Simply provide them with your VIN (vehicle identification number) and they will be able to find the right manual for your car.

Who do I contact about questions regarding my Honda Finance?

If you have any questions relating to your Honda Finance agreement, you can contact Honda Finance directly on: 0345 128 8908.

Where can I find information about ‘My Honda’?

You can find lots of information about ‘My Honda’ here.

How do I book a test drive?

To book a test drive, you can use our online request form or call your local Honda Dealer directly who will find a date and time suitable for you. 

Where is my nearest Honda car dealer?

Click here to find your nearest Honda Car Dealership.

Where can I access technical information about my Honda vehicle?

There are many ways to access technical information. In the first instance, we would recommend looking through your owner’s manual. For newer models, these can be found here. Your local Honda Dealer will also be happy to assist you. Additionally, we have a huge amount of information about Honda vehicles on our pay-as-you-go online platform – Honda's Maintenance and Repair Information System. Here, you can find technical information, such as repair methods, wiring diagrams and bulletins.

How can I find out if my Honda car has an outstanding recall?

You can check for any outstanding recalls here.

Who do I contact if my complaint can’t be resolved?

If you have a case with Customer Services and remain unhappy with the outcome, we would recommend contacting the Motor Ombudsman as a next step. Honda (UK) together with many other vehicle manufacturers subscribe to The Motor Ombudsman as an additional service to our customers. The Motor Ombudsman are governed by Trading Standards and backed by the UK Government to ensure high standards within Trading Standards Institute approved codes of practice. You can contact them free of charge to discuss your situation and they will offer independent advice to you.


For more details on the service The Motor Ombudsman provide, please visit their website or call them for free on 020 7344 1651.

Where can I find out about Honda’s upcoming events and car launches?

The best way to keep up to date with our upcoming events and new car launches is via Engine Room and our Facebook, Instagram and Twitter pages.

How do I update my Honda sat-nav?

Your local Honda Dealer can update your Honda car's sat-nav for you. Alternatively, see instructions for how to do this yourself in our manuals and guides, which can be found here

Why can't I pair my connected vehicle with the My Honda+ app?

Firstly, please ensure your vehicle's TCU is activated. You can see if your TCU is activated by clicking the car icon at the top of the Display Audio.

If your TCU is activated, it will read ‘Connected to TCU’.

If your TCU is not activated, please visit your local Honda Dealer. You can find your local Dealer here.

If your TCU is activated, please follow the My Honda+ app Set Up and Pairing Guide

I'm trying to pair my connected vehicle with the My Honda+ app. Why will my OTP not generate?

Make sure that you have enabled the data sharing option in the My Honda+ app and on the Display Audio of your vehicle. To do this, please refer to your Owner’s Manual.

If you are a Jazz customer, please refer to Page 285.

If you are a Honda e customer, please refer to Page 256.

Once these settings are enabled, please ensure the vehicle is parked in an area where it is receiving good GPS and Cell Network signals and follow the below instructions.

  1. Switch OFF the ignition.
  2. Generate the PIN in the MyHonda+ app.
  3. Switch ON the ignition and wait. Within a few minutes after the ignition is ON the PIN should be delivered to the Display Audio.
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Can't find the answer?

If you can't find the answer to your question, give our dedicated Customer Services team a call on 0345 200 800 or fill out our contact form and we'll get back to you.