Close

Always there for you

As a Honda owner you automatically qualify for Honda Accident Assistance. We just want you to know that we’re there whenever you need our help.

What you should do if you're in an accident

Having an accident, even a little knock, can be extremely stressful and upsetting. You might find it handy to refer to this list, to help you negotiate the situation calmly and effectively.

How to contact Honda Accident Assistance

If your car is MyHonda+ compatible and you are using the app:

  • Follow the instructions listed in the ‘Honda Digital Roadside Assistance’ section. For more details, click here

If your car is MyHonda+ compatible and the app is unavailable:

  • Please call +44 (0) 2079 493 185.

If your car is NOT MyHonda+ compatible:

  • Please call 0800 521 728.
  • Once connected, press option 2 to speak to a member of our accident management team who will support and guide you throughout the process.
  • Stay calm, move to a safe place and don’t get involved in an argument.
  • Don’t admit responsibility. Even saying sorry could be interpreted as you taking responsibility for the accident.
  • Exchange contact and insurance details with anyone involved.
  • Take names and contact details of any witnesses.
  • If possible photograph the scene with your phone or camera.
  • Note where the cars collided.
  • Record any damage to your car and any third party vehicles, taking photos if possible.

Why you should always contact Honda Accident Assistance following an accident

Honda Accident Assistance provides the following benefits when your vehicle is repaired in a Honda Approved Accident Repair Centre, regardless of who was at fault for the accident:

Fault

Non-fault †

Hassle free service including a 24/7 dedicated Accident Assistance support line

Yes

Yes

Recovery of your vehicle if it can't be driven we'll collect it and deliver it to a Honda Approved Accident Repair Centre.

Yes

Yes

Assistance with you making your onward travel arrangements helping you and your passengers to get home or to your destination

Yes

Yes

A replacement Honda whilst your vehicle is off the road*

No

Yes

A free courtesy car provided by the Honda Approved Accident Repair Centre for the duration of the repair**

Yes

No

 

Honda trained technicians work on your Honda, because they know it best

Yes

Yes

Genuine Honda parts help to maintain your vehicle’s value and integrity

Yes

Yes

3-year workmanship guarantee

Yes

Yes

No insurance excess to be paid

No

Yes

Repair progress updates

No

Yes

The services provided by Honda Accident Assistance are free to all Honda owners, whether your vehicle is new or used.  Contact your Authorised Honda Dealer for more information.

*Subject to availability, we will do our best to provide you with a like for like car, subject to the supplier’s terms and conditions (you may be required to provide or contribute towards the cost of the insurance).

**The courtesy car model will be chosen by the Honda Approved Accident Repair Centre based on model availability (you may be required to provide or contribute towards the cost of insurance).

†A Non-fault is where you are clearly not responsible for an accident and another party’s insurance company is paying for the cost of your vehicle claim via services provided by Honda Accident Assistance. If there was any doubt or it was clearly your fault, you will be deemed at fault.

Want to know more?

Credit Hire vehicles are provided subject to the vehicle hire company terms and conditions.