Customer Support

Click the link below to see our range of frequently asked questions (and answers).

We are open from:

8:00 AM - 6:00 PM Monday to Friday 
9:00 AM - 5:00 PM Saturdays
(outside these hours a limited service still operates)

Some telephone calls to Customer Support may be recorded for training and/or auditing purposes.

Hondacare Breakdown Assistance - 0800 521 728
Honda Accident Assistance - 0800 521 728
(24 hours a day 365 days a year)

If you would prefer to write to us:
Honda (UK)
Customer Support
Cain Road
Bracknell
Berkshire
RG12 1HL

Our Internal Complaints Procedure can be found here for further information and the timelines for responding to your complaint. In the event you remain dissatisfied with our response, or we do not provide you with a response within the required timelines, you can ask the Financial Ombudsman Service to review your complaint.

The Financial Ombudsman Service is a free, independent dispute resolution service for most kinds of financial products and services related complaints.  You can find out more about FOS or contact them directly by:

• Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0800 023 4567 or 0300 123 9123
• Email: complaint.info@financial-ombudsman.org.uk
• Online: www.financial-ombudsman.org.uk

The Motor Ombudsman is a contact point for consumer disputes within the automotive sector, they provide a self-regulatory environment for the automotive industry using the Chartered Trading Standards Institute (CTSI) as well as providing free independent advice to customers. Honda (UK) subscribe to the Motor Ombudsman as an additional service for our customers to ensure that we endeavor to deliver consistent customer service.

You can find out more about the Motor Ombudsman or contact them directly by:

• Post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
• Telephone: 0345 241 3008
• Website: www.themotorombudsman.org

The Honda Sales Centre can assist with your HR-V or e:Ny1 order, answer any questions or help with buying a HR-V or e:Ny1 online. Please get in touch:

Tel: 0345 200 8000 (select option 3)
Email: honda.digital.support@honda-eu.com

Opening times:
Monday - Friday: 9am - 7pm
Saturdays: 9am - 1pm

Want to share an idea with Honda? Read this first:

We love that the world is full of curious people who are constantly having ideas. We're lucky enough to have some of those people working here at Honda.

If you have an idea you'd like to share with us, we're impressed. We appreciate your passion. However, we invest hugely in research and development; and experience has shown that the vast majority of ideas we're sent are partly or completely the same as ideas already created and explored by Honda.

Because of this, it is Honda policy not to accept any ideas or suggestions submitted by anyone outside of the company. This policy stands worldwide.

If you choose to ignore this policy or are not aware of it and share your idea with us, please know that the following rules will be applied, regardless of submission content, method, media and the response of any Honda employee:

• we will not be able to give you any feedback on your idea
• you will automatically waive all legal rights to your idea. This means Honda will not pay any compensation, financial or otherwise if any of our products or services are ever partly or completely the same, or similar to, your idea
• we will not consider your idea to be confidential
• we will not return any documents you send to us to explain your idea

Still keen? This is the address you need. But by contacting us, you automatically agree to the above rules. And remember, we won't be able to reply.

Intellectual Property Division, Honda Motor Europe Ltd., Cain Road, Bracknell, Berkshire, RG12 1HL, UK.

We supply vehicles to customers, members of the Armed Forces, or diplomats, who wish to export them from the UK to another destination free of tax. The vehicle is taxed and registered in this country before it is exported.
Are you eligible for Tax-Free sales? You are if you fall under one of the following categories:

• HM Forces serving abroad
• Member of visiting Forces in the UK
• UK Diplomats serving abroad
• Foreign Diplomat personnel serving in the UK
• UK residents or visitors who intend to export their car within 2 months

Useful addresses:

Forces Cars Direct
Building 2
Alumina Court
Tritton Road
Lincoln
LN6 7QY
Tel: +44 (0) 1522 814010
German Free Phone: 0800 1800 119
Fax: +44 (0) 1522 814011
Email: info@forcescarsdirect.com
Website: www.forcescarsdirect.com

Honda Motor Europe Limited takes whistleblowing very seriously, so if you have a concern relating to any of the bullet points below, please use the HME Speak Up whistleblowing service available at HondaMotorEurope Speak Up. Reports are completely confidential and you are not required to reveal your identity unless you choose to do so.

HME Speak Up is designed to receive disclosures relating to the matters below:

• Bullying;
• Bribery/Corruption;
• Policy/procedure breach;
• Conflict of interest;
• Discrimination;
• Fraud;
• Health/Safety/Environment;
• Sexual harassment and assault;
• Misconduct;
• Theft;
• Other serious violations.

If you have any other queries relating to the service and how it operates, please email euhalosupport@deloittece.com

Please do not use HME Speak Up if you have a concern about a Honda product or service.  HME Speak Up will not respond to or investigate product or service concerns. Instead, you can use the contact information below.

Honda Product/Service queries or concerns
If you have a concern or query relating to a Honda product or service, please do not contact HME Speak Up.  Instead, you can get in touch with Honda Customer Contact Centre, using the details set out below:

  Honda Customer Contact Centre 0345 200 8000
          Open from:
          8:00 AM - 6:00 PM Monday to Friday
          9:00 AM - 5:00 PM Saturdays
          (outside these hours a limited service still operates)

Note, some telephone calls to the Honda Customer Contact Centre may be recorded for training and/or auditing purposes.

Or use Honda’s online portal: https://www.honda.co.uk/cars/contact-us/pan-divisional-contact-us.html

Or you can write to Honda Motor Europe Customer Relations about a Honda product/service concern:
          Honda (UK)
          Customer Relations
          Cain Road, Bracknell, Berkshire, RG12 1HL

Honda break down assistance
If you require Honda break down assistance, the contact details are as set out below:
          Hondacare Breakdown Assistance - 0800 521 728
          Honda Accident Assistance - 0800 521 728
          (24 hours a day 365 days a year)