Customer Support

We are here for you, every mile of the way. Getting in touch is easy - select the option that suits you.

Customer Support: 0345 200 8000

For central enquires, you can call us:

Honda Customer Contact Centre - 0345 200 8000

We are open from:

8:00 AM - 6:00 PM Monday to Friday 
9:00 AM - 5:00 PM Saturdays
(Limited service still operates outside of these hours)

You can complete our online form:

Click here.

You can write to us:
Honda (UK)
Customer Support
Cain Road
Bracknell
Berkshire
RG12 1HL

How to Complain

If you would like to make a complaint:

Our Internal Complaints Procedure, including details of the response timelines, can be found here. If you remain dissatisfied with our response, or if we fail to respond within the required timeframe, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) for an independent review.

The Financial Ombudsman Service

The Financial Ombudsman Service:

The Financial Ombudsman Service (FOS) is a free, independent dispute resolution service for most kinds of financial products and services related complaints.  You can find out more about FOS or contact them directly using the following details.

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Online: www.financial-ombudsman.org.uk

The Motor Ombudsman

The Motor Ombudsman Service:

The Motor Ombudsman (TMO) is the automotive sector’s consumer dispute resolution body. It provides a self-regulatory framework for the industry, accredited by the Chartered Trading Standards Institute (CTSI), and offers free, independent advice to customers. Honda (UK) subscribes to The Motor Ombudsman as an additional service to support our customers and to help ensure we deliver consistent levels of customer service. You can find out more about TMO or contact them using the following details.

Post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN

Telephone: 0345 241 3008

Online: www.themotorombudsman.org

Honda Sales Centre

Honda Sales Centre:

The Honda Sales Centre can support you with your HR-V or e:Ny1 order, answer your questions, or assist with purchasing a HR-V or e:Ny1 online. Please get in touch:

Tel: 0345 200 8000 (select option 3)

Email: honda.digital.support@honda-eu.com

Opening times:
Monday - Friday: 9am - 7pm
Saturdays: 9am - 1pm

FREQUENTLY ASKED QUESTIONS

Click the link below to see our range of frequently asked questions (and answers).