Customer Support

There are lots of different ways you can get in touch with us. Take a look and see which is right for you.


Our Customer Service team is operating normal opening hours. However all of our teams are now working remotely from the office after following Government advice. The Honda Contact Centre can still be reached on 0345 200 8000.

As a result of remote working, we apologise that we are unable to access any postal enquiries or process any Certificate of Conformity (COC) and Year of Manufacturer (YOM) requests at this time. Should you require immediate response, please do get in touch with us by phone on 0345 200 8000 or by using our contact from by clicking here.


Opening hours are:

8am to 6pm Monday to Friday

9am – 5pm Saturdays

Calls to the Honda Contact Centre may be recorded for training and/or auditing purposes.


Other useful numbers – Motorcycle and Car Customers

Honda Breakdown Assistance - 0800 521 728

24 hours a day / 365 days a year

Honda Accident Assistance - 0800 521 728 

24 hours a day / 365 days a year


Click the link below to see our range of frequently asked questions (and answers).

Honda Customer Contact Centre 0345 200 8000

We are open from:

8:00 AM - 6:00 PM Monday to Friday 
9:00 AM - 5:00 PM Saturdays
(outside these hours a limited service still operates)
Some telephone calls to the Honda Customer Contact Centre may be recorded for training and/or auditing purposes.

Hondacare Breakdown Assistance - 0800 521 728
Honda Accident Assistance - 0800 521 728
(24 hours a day 365 days a year)

If you would prefer to write to us:
Honda (UK)
Customer Relations
Cain Road
RG12 1HL

Honda's Policy regarding Ideas and Submissions from the Public

Want to share an idea with Honda? Read this first:

We love that the world is full of curious people who are constantly having ideas. We're lucky enough to have some of those people working here at Honda.

If you have an idea you'd like to share with us, we're impressed. We appreciate your passion. However, we invest hugely in research and development; and experience has shown that the vast majority of ideas we're sent are partly or completely the same as ideas already created and explored by Honda.

Because of this, it is Honda policy not to accept any ideas or suggestions submitted by anyone outside of the company. This policy stands worldwide.

If you choose to ignore this policy or are not aware of it and share your idea with us, please know that the following rules will be applied, regardless of submission content, method, media and the response of any Honda employee:

  • we will not be able to give you any feedback on your idea
  • you will automatically waive all legal rights to your idea. This means Honda will not pay any compensation, financial or otherwise, if any of our products or services are ever partly or completely the same, or similar to, your idea
  • we will not consider your idea to be confidential
  • we will not return any documents you send to us to explain your idea

Still keen? This is the address you need. But by contacting us, you automatically agree to the above rules. And remember, we won't be able to reply

8-1 Honcho, Wako City, Saitama Prefecture 351-0188 Japan
Intellectual Property Division GU Group
Honda Motor Co. Ltd.

Tax-free / Export Sales / Armed Forces Military Sales

We supply vehicles to customers, members of the Armed Forces, or diplomats, who wish to export them from the UK to another destination free of tax. The vehicle is taxed and registered in this country before it is exported.
Are you eligible for Tax-Free sales? You are if you fall under one of the following categories:

  • HM Forces serving abroad
  • Member of visiting Forces in the UK
  • UK Diplomats serving abroad
  • Foreign Diplomat personnel serving in the UK
  • UK residents or visitors who intend to export their car within 2 months

Useful addresses:

Forces Cars Direct
Building 2
Alumina Court
Tritton Road
Tel: +44 (0) 1522 814010
German Free Phone: 0800 1800 119
Fax: +44 (0) 1522 814011

The Motor Ombudsman

The Motor Ombudsman is a contact point for consumer disputes within the automotive sector, they provide a self-regulatory environment for the automotive industry using the Chartered Trading Standards Institute (CTSI) as well as providing free independent advice to customers. Honda (UK) subscribe to the Motor Ombudsman as an additional service for our customers to ensure that we endeavor to deliver consistent customer service.