Customer Support
We are here for you, every mile of the way. Getting in touch is easy - select the option that suits you.
Customer Support: 0345 200 8000
For central enquires, you can call us:
Honda Customer Contact Centre - 0345 200 8000
We are open from:
8:00 AM - 6:00 PM Monday to Friday
9:00 AM - 5:00 PM Saturdays
(Limited service still operates outside of these hours)
You can complete our online form:
Click here.
You can write to us:
Honda (UK)
Customer Support
Cain Road
Bracknell
Berkshire
RG12 1HL
Need Additional Support?
If you require additional support due to your personal circumstances, or if you consider yourself to be vulnerable, please contact us using the details above. We will listen to your needs and endeavour to provide appropriate assistance and accommodate reasonable requests to help make your experience with us as straightforward as possible.
How to Complain
If you would like to make a complaint:
Our Internal Complaints Procedure, including details of the response timelines, can be found here. If you remain dissatisfied with our response, or if we fail to respond within the required timeframe, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) for an independent review.
The Financial Ombudsman Service
The Financial Ombudsman Service:
The Financial Ombudsman Service (FOS) is a free, independent dispute resolution service for most kinds of financial products and services related complaints. You can find out more about FOS or contact them directly using the following details.
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Online: www.financial-ombudsman.org.uk
The Motor Ombudsman
The Motor Ombudsman Service:
The Motor Ombudsman (TMO) is the automotive sector’s consumer dispute resolution body. It provides a self-regulatory framework for the industry, accredited by the Chartered Trading Standards Institute (CTSI), and offers free, independent advice to customers. Honda (UK) subscribes to The Motor Ombudsman as an additional service to support our customers and to help ensure we deliver consistent levels of customer service. You can find out more about TMO or contact them using the following details.
Post: The Motor Ombudsman, 71 Great Peter Street, London, SW1P 2BN
Telephone: 0345 241 3008
Online: www.themotorombudsman.org
Honda Sales Centre
Honda Sales Centre:
The Honda Sales Centre can support you with your Honda vehicle order, answer your questions, or assist with purchasing a Honda vehicle online. Please get in touch:
Tel: 0345 200 8000 (select option 3)
Email: honda.digital.support@honda-eu.com
Opening times:
Monday - Friday: 9am - 6pm
Saturdays: 9am - 1pm
FREQUENTLY ASKED QUESTIONS
Click the link below to see our range of frequently asked questions (and answers).
Honda Motor Europe Limited Whistleblowing Facility
Honda Motor Europe Limited (HME) is committed to conducting its business in accordance with the Honda Philosophy.
The people working for HME and other Honda Group Companies are required to uphold high standards of honesty and integrity. The Honda Group has a culture of openness and accountability which is essential to ensure concerns about wrongdoing are effectively and appropriately addressed. This helps safeguard our values and protects our people, business and brand.
To support this, HME provides a whistleblowing line – known as “Honda Speak Up” - that lets you report any concerns of actual or planned wrongdoing regarding HME or another Honda Group Company. Honda Speak Up cannot receive customer concerns about a Honda product or service delivered by a Honda authorised retailer, dealer or distributor. These should be directed to the Honda Customer Contact Centre (details below).
How to raise concerns about HME or another Honda Group Company
“HME Speak Up” is an independent whistleblowing service managed by Deloitte LLP, which enables you to raise genuine suspicions of actual or planned wrongdoing by HME or another Honda Group Company in Europe, Africa or the Middle East. You can access HME Speak Up here.
Reports are treated confidentially, and you do not have to reveal your identity unless you choose to do so. If you have any queries regarding how HME Speak Up operates, you can contact Deloitte at euhalosupport@deloittece.com.
How to raise a concern about a Honda product or service including the conduct of a Honda dealer
Please do not use HME Speak Up if you have a concern about a Honda product or service, including the conduct of a Honda authorised retailer, dealer or distributor. These are independent businesses and do not form part of the Honda Group of Companies. If your concern relates to a product or service issue, please use the contact information below.
Honda Customer Contact Centre Details
Customer Relations, Honda Motor Europe Limited, Cain Road, Bracknell, Berkshire RG12 1HL
+44 345 200 8000