Motor Industry Code of Practice
Our approved dealers and repairers are committed to an open, transparent, and fair way of doing business. They have subscribed to The Motor Ombudsman's Code of Practises and are committed to:
- Honest and fair services
- Open and transparent pricing
- Completing work as agreed
- Invoices that match quoted prices
- Competent and conscientious staff
- A straightforward, swift complaints procedure
The Motor Ombudsman’s Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that you are not satisfied with the outcome of a dispute.
For further information you can visit their website at www.themotorombudsman.org or you can call their Customer Service Line: 0345 241 3008* (option 1), between 9am to 4.30pm Monday to Friday, excluding bank holidays.
*Calls to 03 numbers cost the same as calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.
The Motor Ombudsman operate four Codes of Practice which set out the standards that vehicle manufacturers should comply with regarding:
- Vehicle Manufacturer Warranties
- Extended Vehicle Warranties
- Service and Repair
- Vehicle Sales
These Codes are all approved by the Chartered Trading Standards Institute’s (CTSI) Approved Code Scheme (ACS).
As a subscriber to these Codes, we are fully committed to delivering and maintaining the highest levels of service to our customers.