Contact us
We’re here to help with any questions about your Honda Finance agreement or support options. You can contact our team using the details below.
If you're considering buying a Honda using our finance please contact your Honda retailer for help with any questions.
CUSTOMER SUPPORT
Please contact Customer Support to discuss:
- Requesting a settlement figure
- Updating address and contact details
- Changing payment dates
- General Queries
Tel: 0345 128 8908
Email: hfe.customerservice@honda-eu.com
Opening Hours:
Monday to Friday 09:00 to 17:00 (closed Bank Holidays)
COLLECTIONS AND RECOVERIES
Please contact our Collections and Recoveries department to discuss:
- Handing your vehicle back
- Making a payment
- Financial difficulties
Tel: 0345 128 8909
Email: hfe.collections@honda-eu.com
Opening Hours:
Monday to Friday 09:00 to 17:00 (closed Bank Holidays)
Related FAQs
What information should I include in my enquiry?
Including these details will help us help you:
- Your agreement number/vehicle registration number
- Your full name
- A brief outline of your situation
Where can I find support for my agreement outside your opening hours?
You can email us any time and we will respond during our opening hours. Or you may find what you're looking for in our Frequently Asked Questions or throughout our website.
Can I update my contact details online?
At the moment we don't offer this service. Please call Customer Support on 0345 128 8908 and we will be happy to help. Our opening times are Monday to Friday 09:00 to 17:00 (excluding Bank Holidays)
What should I do if my circumstances have changed?
We understand that personal circumstances can change at any time, including during the period of your agreement. If things feel difficult or you need extra support, please know that we are here to help wherever we can.
If you need assistance, please contact Customer Support on 0345 128 8908 or email us at hfe.customerservice@honda-eu.com. We will be happy to talk through your options and offer support.
You can also access free and impartial advice from the following organisations:
Citizens Advice – www.citizensadvice.org.uk/debt-and-money/ - 0808 278 7914
StepChange – www.stepchange.org - 0800 138 1111
National Debtline – www.nationaldebtline.org - 0808 808 4000
MoneyHelper – https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator - 0800 138 7777
Mental Health & Money Advice – www.mentalhealthandmoneyadvice.org
Debt Advice Foundation – www.debtadvicefoundation.org - 0800 043 40 50