Honda Accident Assistance
Contact the dedicated Honda Accident Assistance team through the My Honda+ App or by calling (Opt 2): 020 7949 3185
Had an Accident?
At Honda, we understand that being involved in an accident can be stressful, which is why Honda Accident Assistance is here to support you. Provided by Auxillis, one of the UK’s leading claims management providers, this service supports you through every step of the process following a vehicle accident. From vehicle recovery and repair coordination to arranging a suitable replacement vehicle, Honda Accident Assistance helps you get back on the road as safely and quickly as possible. Please note that Honda Accident Assistance is a chargeable service provided by Auxillis on behalf of Honda UK and is not offered free of charge.
What can you expect
After an accident, call Honda Accident Assistance on 020 7949 3185 (option 2) before contacting your insurer.
If you’re not at fault, we’ll arrange a comparable hire vehicle* and schedule repairs at a Honda Approved Bodyshop to maintain quality and manufacturer standards.
Once repairs are complete, you’ll be contacted to collect your vehicle and return the hire car easily.
All costs for repairs and hire will be charged to the at-fault driver’s insurer, so you won’t need to claim on your policy or pay your excess.**
Benefits of using Honda Accident Assistance
If you’ve been involved in a non-fault accident, Honda Accident Assistance can give you peace of mind.
Full Claims Management
Honda Accident Assistance will liaise with the third-party driver, insurers and any other parties involved on your behalf. The experienced team will also manage any claims for associated personal injuries or uninsured losses, so you don’t have to.
Honda Approved Repairs
Your vehicle will be repaired at a Honda Approved Bodyshop using Honda Genuine Parts, ensuring safety and high quality.
Replacement Vehicle Hire
While your vehicle is being repaired or you’re waiting to receive your Total Loss payment, Honda Accident Assistance will keep you mobile in a comparable hire vehicle* delivered at a time and location that suits you.
Expert Guidance
Available 24/7, 365 days a year, Honda Accident Assistance is here to support you, and the expert team will keep you updated throughout.
By using a Honda Approved Bodyshop, you will receive the personal service you expect from Honda:
Honda Approved Bodyshops ensure your vehicle is repaired to the highest standards. Your insurer may encourage you to use their approved repairer, but these may not use Genuine Honda Parts or Honda-approved techniques. Always request repairs at a Honda Approved Bodyshop to maintain quality and safety.
*Auxillis will provide a replacement credit hire vehicle, subject to the customer having no use of another suitable vehicle.
**Auxillis will submit all repair and vehicle hire costs to the at-fault third party insurer. They provide all customers with a complimentary Credit Protection Policy which ensures that in the very rare event the insurer doesn’t settle, if the customer has been truthful and cooperated, they will not be liable for these costs. If due to accident circumstances the repair is authorised by customer's own insurer, the “excess” amount agreed within the insurance policy would need to be paid upon collection of the repaired vehicle.
Auxillis is authorised and regulated with the Financial Conduct Authority (FCA) to conduct general insurance business. Their Registration Number is 312423 and this can be confirmed on the website https://register.fca.org.uk/
Auxillis is also registered with the Information Commissioner’s Office (ICO) as a data controller for the processing of personal information. Their Registration Number is Z8027683, and this can be confirmed on the website https://ico.org.uk/esdwebpages/search