My Honda

Frequently asked questions

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Finding answers

We’ve compiled a list of frequently asked questions – and the answers – to help you understand more about My Honda.

How can I change my PIN?

You will be sent an automatically-generated PIN when you register for My Honda, it’s not a problem though to change this to something you can remember more easily. Simply press Change Pin in your user profile and follow the instructions. If your smartphone is an iPhone 5S or later, you can also activate Touch ID for even faster access to the app.

Can I add other Honda cars to my app?

Yes, you can add other non-connected cars manually in your Profile so that you can request a service appointment via your My Honda app.

How can I add other drivers to My Honda?

You can add friends and family members to your connected car, meaning they can also benefit from the My Honda convenience and safety features. 

  • In your user profile, click on the additional phones section and add any additional telephone numbers here - please make sure you include the country code and drop the leading zero e.g +44 7777 777777 for UK
  • Family members can then download the My Honda app onto their smartphone and register by entering their mobile number and your 17-digit VIN into the user profile section
  • They will then receive an SMS code and PIN by text, which they will need to enter in their profile to complete their registration to your connected car

Can I select the Honda news I’m interested in?

There is a filter icon in the News section that allows you to choose the news categories that will appear in your My Honda News feed.

Can I share news items with my friends and family?

All news items include a share icon that allows you to send a news item to friends or family via social networks or email etc.

What happens if I press the Roadside Assistance icon in the My Honda app?

If you get into trouble on the road and need assistance, you can use My Honda to send your GPS location to Honda’s Roadside Assistance provider.  A trained operator will call you to give you the right assistance*.  This service is also valid in other European countries if you travel in the following locations :

 

Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Finland, France (& Corsica), Germany, Gibraltar, Greece, Hungary, Ireland, Italy (& Sicily, Sardinia & San Marino), Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland (& Liechtenstein) and UK.  We reserve the right to amend the geographical limits to cover in the event of war, civil disturbance, riot or radioactive contamination.

 

* Please note that recovery will only be provided free-of-charge if you hold valid cover via Honda.

This additional service will be introduced within 2017.

How is my driving style score calculated?

You can use your score to help you track your daily driving style.  You will start the day with 100 points and you lose points throughout the day for sudden accelerations and decelerations, and speeds in excess of 130 km/hour.  Try to end the day with as many points as possible!

 

The algorithm is based on your driving efficiency and the daily 100 point score decreases based on three main parameters:

 

a) Sudden accelerations (SA) – number of accelerations of more than 30 km/h during a 3 second time interval

b) Sudden braking (SB) – number of decelerations of more than 30 km/h during a 3 second time interval

c) High speed (HS) – number of minutes driving at more than 130 km/h (average fuel consumption indicator strongly increases after 130 km/h, the app detects it as inefficient driving style indicator).

 

Calculation formula:

100 (starting points) – SA (number of times) – SB (number of times) – HS (number of minutes)

Your score will not drop below 30.

Can I my see my driving style score for an individual journey?

Yes!  You can see scores by journey, by day and by week. Click on a route and press the bar graph icon in the map – the app will show your score and average speeds for that journey. You can also see this information for a day by clicking on each day in the weekly graph. By running your finger over any of the graphs, you can see your average speeds for each time interval.

Why might I see an engine error in my Vehicle Health Report but not on my car dashboard?

Your vehicle is equipped with On Board Diagnostics which are constantly measuring and monitoring the various vehicle systems. If an abnormality is detected it is recorded in the system as trouble codes. In some instances it is required to make the driver aware of a malfunction, it such a case the malfunction indicator light on your dashboard will be displayed. The My Honda device is able to read all the trouble codes detected by your vehicle including those that do not trigger the malfunction indicator light.

How can I activate my security settings and what are these?

You will need to activate your security settings on your My Honda app in order to receive the corresponding alerts, they are not pre-programmed.  You can do this by clicking on the cog icon in the My Car screen:

Towing Alert notifies you if your car has been moved without the engine running.

Over Speeding Alert warns you if your car exceeds a pre-set speed limit and continues to exceed it

Zone Control sends you an alert if your car leaves a designated area, drawn by yourself within the app

How can I change my preferred dealer in My Honda?

The app will default to the Honda dealer where you purchased the My Honda package – it will always appear in the top of the dealer search list.  When you request a test drive or service booking in My Honda, this preferred dealer will automatically be selected. 

 

If you want to change your preferred dealer, choose a new Honda dealer and swipe from the right.  Click on the button to ‘set the dealer as default’ and this will now appear at the top of your dealer list.

Impact Alert is a feature of My Honda for my connected car - how does it work?

In the unfortunate event that your car is involved in an incident and the airbags are deployed, My Honda will automatically trigger an alert to a service provider call centre through your connnected car. A trained operator will then call you on your smartphone as the registered owner of My Honda app to establish if you require the emergency services.

This additional service will be introduced within 2017.

What happens if I buy a new Honda car and want to move my dongle?

If you want to move your dongle from one Honda vehicle to another, the removal and reinstallation of the device must be done by your local Honda dealer. The dealership will send a request to the Honda Contact Centre to reset your data and ensure that your My Honda app picks up the data from your new vehicle. If you did not purchase the car or the My Honda package from this dealer, you will need to provide proof of ownership of your car and evidence of an active My Honda subscription.

What happens if I change my mobile telephone number?

If you change your mobile telephone number, you need to update My Honda. To do so, you can make your request directly to the Honda Contact Centre and therefore do not need to visit your local Honda dealership. Simply call the Honda Contact Centre on 0845 200 8000 and they will confirm how to proceed.