Always there for you

As a Honda owner you automatically qualify for Honda Accident Assistance. We just want you to know that we’re there whenever you need our help.

HONDA ACCIDENT ASSISTANCE - CALL 0800 521 728

Hopefully you’ll never have to use this number, but it’s still good to know there’s someone looking out for you. Should you be involved in an accident, we’re just a phone call away.

What you should do if you're in an accident

Having an accident, even a little knock, can be extremely stressful and upsetting. You might find it handy to refer to this list, to help you negotiate the situation calmly and effectively.

• Call 0800 521 728 and press option 2 to speak to a member of our accident management team who will support and guide you throughout the process.

• Stay calm, move to a safe place and don’t get involved in an argument.

• Don’t admit responsibility. Even saying sorry could be interpreted as you taking responsibility for the accident.

• Exchange contact and insurance details with anyone involved.

• Take names and contact details of any witnesses.

• If possible photograph the scene with your phone or camera.

• Note where the cars collided.

• Record any damage to your car and any third party vehicles, taking photos if possible.

Your guide to Honda Accident Assistance should be tucked in your car’s glove box.

HONDA ACCIDENT ASSISTANCE WITHIN THE UK
0800 521 728
Option 2

Why you should always contact Honda Accident Assistance following an accident

Honda Accident Assistance provides the following benefits when your vehicle is repaired in a Honda Approved Accident Repair Centre, regardless of who was at fault for the accident:

Fault

Non-fault †

Hassle free service including a 24/7 dedicated Accident Assistance support line

Yes

Yes

Recovery of your vehicle if it can't be driven we'll collect it and deliver it to a Honda Approved Accident Repair Centre.

Yes

Yes

Assistance with your onward travel arrangements helping you and your passengers to get home or to your destination

Yes

Yes

A replacement Honda whilst your vehicle is off the road*

No

Yes

A free courtesy car provided by the Honda Approved Accident Repair Centre for the duration of the repair**

Yes

No

 

Honda trained technicians work on your Honda, because they know it best

Yes

Yes

Genuine Honda parts help to maintain your vehicle’s value and integrity

Yes

Yes

3-year workmanship guarantee

Yes

Yes

No insurance excess to be paid

No

Yes

Repair progress updates

No

Yes

The services provided by Honda Accident Assistance are free to all Honda owners, whether your vehicle is new or used.  Further information will be available in the welcome letter you will receive when you purchase your vehicle from your Honda Dealer or if you are already an existing Honda owner call 0800 521 728  and choose option 2. 

* We will always provide you with a like for like car, subject to availability this will be a Honda.

** The courtesy car will be a small vehicle supplied by the Honda Approved Accident Repair Centre free of charge.

†A non-fault incident is an incident you are clearly not responsible for. You will be deemed at fault for any incidents that are clearly your fault, or where there is any doubt over who is at fault.

The services provided for Honda Accident Assistance are for customers who have either purchased their car after 31 December 2012 or do not have a Honda Replacement Vehicle Policy. Terms and conditions and entitlements for Replacement Vehicle Policy Holders will be in the welcome pack you received shortly after you purchased your vehicle from your Honda Dealer. Regardless of if you have membership Honda will assist you if you call 0800521728 and choose option 2.

Download the Honda Breakdown & Assistance App

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