Coronavirus (Covid-19) Update
Statement last updated - 10am on 21/08/2020
The health and wellbeing of our customers and associates is of the highest importance to Honda (UK) as we experience the constantly changing impact of the Coronavirus.
As a result, we are taking sensible and necessary precautions to protect both our customers and our associates. This includes the temporary suspension of production at our manufacturing facilities in Swindon and encouraging all staff at head office to work from home, where possible.
However, we are expecting production at the factory to restart during the week commencing 1st June. Associate welfare and safety remain Honda’s top priority and as a result, a significant number of safety measures are being proposed and implemented to mitigate risks and provide a Covid-secure site for our workforce. We will regularly review our measures after the plant has reopened to take account of evolving Government advice and best practice.
We will continue to monitor the situation and will provide regular updates to our customers and associates.
Our dealer network will be operating in the best interests of their customers and their employees and, like Honda (UK), will be following government advice and guidelines to ensure everyone remains safe.
A proportion of our dealer network will remain open to support the ongoing service, repair and MOT of emergency vehicles, essential service vehicles and the vehicles of key workers. We would advise you contact your dealership prior to your visit to ensure it is open.
Under government guidelines, dealer showrooms are now closed to the public until further notice. However, most will remain contactable by telephone and email should you wish to speak to them about future vehicle collections, vehicle purchases or service, MOT and repair requirements.
Our Customer Service team is operating normal opening hours. However, all our teams are now working remotely from the office after following Government advice. The Honda Contact Centre can still be reached on 0345 200 8000.
As a result of remote working, we apologise that we are unable to access postal enquiries or process any Certificate of Conformity (COC) and Year of Manufacturer (YOM) requests at this time. Should you require an immediate response, please do get in touch with us by phone on 0345 200 8000 or by using our contact form by clicking here.
Honda Financial Services
As a responsible lender authorised by the Financial Conduct Authority, we understand that many of our customers may be directly or indirectly affected by COVID-19.
Our philosophy ensures that we remain committed to respecting individuals and treating customers fairly during these unprecedented times.
We would like to reassure you that we are here to support you and the management of your Honda Finance agreement throughout this pandemic. We have some options we can make available to you, including payment deferrals, and we will work with you to find a solution that is in your best interests. We have ensured that you will experience the usual short wait times when you call our customer team.
Should you wish to contact us for support, please call on 0345 128 8908 and select the Covid-19 option on the menu. Alternatively, please email us on firstname.lastname@example.org to request a call back. Our opening hours are 9am – 5pm, Monday – Saturday.
Other organisations like the Money Advice Service may also be a good source of information and support:
You're there for us, we're here for you
The AA, a business partner of Honda UK, is now providing free breakdown assistance to NHS workers, on their way to and from work. The offer is available during the coronavirus crisis to keep these key NHS workers on the move. The scheme provides cover at home and across the UK, as well as recovery where required.
The cover will be available to all Honda vehicles, anywhere in the UK. Owners simply need to call the dedicated NHS number 0800 072 5064 and show their NHS ID to the patrol when they arrive.
For full terms and conditions, please visit www.theaa.com/breakdown-cover/nhs-covid-19-service
For more information, or FAQ's related to Honda and Coronavirus (COVID-19) please click here