Coronavirus (Covid-19) Questions & Answers

Q. My Honda product needs a repair or service work, what should I do? (All products)

A: Honda dealers have now reopened.

As during lockdown, our dealer network will be operating in the best interests of their customers and their employees and will be following government advice and guidelines around social distancing to ensure everyone remains safe. 

We are advising customers to contact their local dealer ahead of making the journey to make an appointment, discuss the measures in place if required and we would also recommend, if possible, to turn up to your appointment by yourself.

Q. I need warranty work completed, however I cannot get my product to a Honda dealer, what happens if my warranty expires before I can? (All products)

A: In the event customers cannot gain access for a warranty repair to be completed under the Honda Manufacturer Warranty and the fault was not logged with the dealer in the warranty period, please contact your local Dealer once it is convenient for you to do so.

Honda will ensure following adequate checks that any legitimate claims made for such repairs will be accepted. To reflect the changing nature of the Covid-19 situation, this criteria will be reviewed every 30 days.

Q. I have a Honda Service plan and I will not be able to get my product into a Honda dealer on time, what should I do? (Car & Motorcylcle)

A: We understand that due to restrictions, your servicing may not have been possible, please contact your local dealer at the earliest opportunity to discuss the options available to you.

Q. My vehicle has an Extended Guarantee, I might not be able to get my product in before the end and it needs to be repaired? (Car and Motorcycle)

A: Please contact your local dealer at the earliest opportunity to discuss the options available to you.