Coronavirus (Covid-19) Questions & Answers

Q. My Honda product needs a repair or service work, what should I do? (All products)

A: Our dealer network will be operating in the best interest of their customers and their employees, and like Honda (UK) will be following government advice and guidelines to ensure everyone remains safe.

A proportion of our dealer network will remain open to support the ongoing service, repair and MOT of emergency vehicles, essential service vehicles and the vehicles of key workers. We would advise you to contact your dealership showrooms to ensure it is open. Under government guidelines, dealer showrooms are now closed to the public until further notice. However, most will remain contactable by telephone and email should you wish to speak to them about future vehicle collections, vehicle purchases or service, MOT and repair requirements.  

Q. I need warranty work completed, however I cannot get my product to a Honda dealer, what happens if my warranty expires before I can? (All products)

A: In the event customers cannot gain access for a repair to be completed under the Honda Manufacturer Warranty and the fault was not logged with the dealer in the warranty period, please contact your local Dealer once restrictions have been lifted and it is convenient for you to do so.

Careful consideration will be given to support each claim as long as the vehicle was booked in for the repair at the earliest convenience, the vehicle could not have been repaired prior to the restrictions being put in place and it was evident the fault was apparent within the warranty period. 

Q. I have a Honda Service plan and I will not be able to get my product into a Honda dealer on time, what should I do? (Car & Motorcylcle)

A: We would advise customers to arrange for their products to be serviced at their earliest convenience once the current COVID-19 restrictions have been lifted and our customers are happy to do so. 

All Extended Guarantee claims will be considered due to any delay due to the current restrictions. 

Once you are ready to take your vehicle to a Honda Dealer for servicing please discuss with them or if you want further information please contact Honda Care Enquiries Team on 0330 100 3406 for guidance. 

Q. My vehicle has an Extended Guarantee, I might not be able to get my product in before the end and it needs to be repaired? (Car and Motorcycle)

A: We would advise customers to arrange for their products to be diagnosed at their earliest convenience one the current COVID-19 restrictions have been lifted and our customers are happy to do so. All Extended Guarantee claims will be considered due to any delay due to the current restrictions. 

Please discuss with your Dealer once you are ready to do so. For further guidance please contact the Honda Care Enquiries Team on 0330 100 3406 

Q. I need warranty work completed, however I cannot get my product to a Honda dealer, what happens if my warranty expires before I can? (All products) 

For customers whose product warranty has expired and the required repair has not been possible due to current restrictions, Honda will ensure (following adequate checks) that any legitimate claims made for such repairs will be accepted following the reopening of our dealers. To reflect the changing nature of the Coronavirus situation, this criteria will be reviewed every 30 days.

Q. I’m an NHS worker. What support is available for me?

A: The AA, a business partner of Honda UK, is now providing free breakdown assistance to NHS workers, on their way to and from work. The offer is available during the coronavirus crisis to keep these key NHS workers on the move. The scheme provides cover at home and across the UK, as well as recovery where required.

The cover will be available to all Honda vehicles, anywhere in the UK. Owners simply need to call the dedicated NHS number 0800 072 5064 and show their NHS ID to the patrol when they arrive.

For full terms and conditions, please visit www.theaa.com/breakdown-cover/nhs-covid-19-service