Coronavirus (Covid-19) Update
Statement last updated - 5:00pm on 11/06/2020
The health and wellbeing of our customers and associates is of the highest importance to Honda (UK) as we experience the constantly changing impact of the Coronavirus.
As a result, we are taking sensible and necessary precautions to protect both our customers and our associates. This includes the temporary suspension of production at our manufacturing facilities in Swindon and encouraging all staff at head office to work from home, where possible.
We will continue to monitor the situation and will provide regular updates to our customers and associates.
From 1st June, Honda dealers will start to fully reopen their showrooms and service centres. Our dealer network will be operating in the best interests of their customers and their employees and will be following government advice and guidelines around social distancing to ensure everyone remains safe.
We are advising customers to contact their local dealer ahead of making their journey to make an appointment.
Dealers will be happy to discuss the health and safety measures they have in place if you require and for your own safety, where possible, we encourage you to minimize the number of people in your party when visiting the dealership.
Each dealer will have their own measures in place to protect staff and customers, which may include clear signage and floor-markers ensuring all customers and dealer staff keep to the recommended 2m social distance.
Where necessary and in line with Government guidance, there will be one-way systems for entry and exit for the showrooms.
If you wish to test drive a car, or test ride a scooter or motorcycle, please contact your local dealer to discuss and to make arrangements that suit both you and the dealer staff.
The saftey of our customers and of our dealer staff is our main priority and we will continue to follow recommended government guidance on social distancing to protect everyone.
For more information on how our dealers are observing the latest government guidelines to make sure your visit is safe, take a look at our dealer safety page. Here, you’ll also find details about how many of our dealers are offering a new convenient, contactless way you can view and purchase your new Honda car.
Our Customer Service team are operating normal opening hours, however all our teams are continue to work remotely from the office following Government advice. You can reach us on 0345 200 8000.
As a result of remote working, there is a significant delay in any postal enquiries including Certificate of Conformity (COC) and Year of Manufacturer (YOM). We are working hard to reduce the lead times for these, and apologise for the inconvenience.
Should you require an immediate response, please do get in touch with us by phone on 0345 200 8000 or by using our contact form by clicking here.
Honda Financial Services
As a responsible lender authorised by the Financial Conduct Authority, we understand that many of our customers may be directly or indirectly affected by COVID-19.
Our philosophy ensures that we remain committed to respecting individuals and treating customers fairly during these unprecedented times.
We would like to reassure you that we are here to support you and the management of your Honda Finance agreement throughout this pandemic. We understand that you may have concerns about the impact of COVID-19 on your finance agreement so our call centres remain open to offer guidance and explain the options available to you.
Should you wish to contact us for support, please call on 0345 128 8908. Alternatively, please e-mail us on firstname.lastname@example.org to request a call back. Our opening hours are currently from 9am – 5pm, Monday – Saturday.
Other organisations like the Money Advice Service may also be a good source of information and support: www.moneyadviceservice.org.uk/en.
You're there for us, we're here for you
The AA, a business partner of Honda UK, is now providing free breakdown assistance to NHS workers, on their way to and from work. The offer is available during the coronavirus crisis to keep these key NHS workers on the move. The scheme provides cover at home and across the UK, as well as recovery where required.
The cover will be available to all Honda vehicles, anywhere in the UK. Owners simply need to call the dedicated NHS number 0800 072 5064 and show their NHS ID to the patrol when they arrive.
For full terms and conditions, please visit www.theaa.com/breakdown-cover/nhs-covid-19-service.
For more information, or for FAQs related to Honda and Coronavirus (COVID-19), please click here.