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Coronavirus (Covid-19) Update

Statement last updated - 11am on 24/03/2020

The health and wellbeing of our customers and associates is of the highest importance to Honda (UK) as we experience the constantly changing impact of the Coronavirus. 

As a result, we are taking sensible and necessary precautions to protect both our customers and our associates. This includes the temporary suspension of production at our manufacturing facilities in Swindon and encouraging all staff at head office to work from home, where possible.

We will continue to monitor the situation and will provide regular updates to our customers and associates.

 

Dealer network

Our dealer network will be operating in the best interests of their customers and their employees and, like Honda (UK), will be following government advice and guidelines to ensure everyone remains safe.  

A proportion of our dealer network will remain open to support the ongoing service, repair and MOT of emergency vehicles, essential service vehicles and the vehicles of key workers. We would advise you contact your dealership prior to your visit to ensure it is open. 

Under government guidelines, dealer showrooms are now closed to the public until further notice. However, most will remain contactable by telephone and email should you wish to speak to them about future vehicle collections, vehicle purchases or service, MOT and repair requirements.

 

Customer service

Our Customer Service team is operating normal opening hours. However, all our teams are now working remotely from the office after following Government advice. The Honda Contact Centre can still be reached on 0345 200 8000.

As a result of remote working, we apologise that we are unable to access postal enquiries or process any Certificate of Conformity (COC) and Year of Manufacturer (YOM) requests at this time. Should you require an immediate response, please do get in touch with us by phone on 0345 200 8000 or by using our contact form by clicking here.

 

Honda Financial Services

As a responsible lender authorised by the Financial Conduct Authority, we are watching the current situation closely and understand that many of our customers will be directly or indirectly affected by COVID-19.

All lenders during this challenging time are required under FCA rules to work with their customers to arrive at an arrangement that is in the interests of fair and appropriate customer outcomes. 

We encourage all customers to make early contact with us and any other lenders if they are experiencing financial difficulty so that a suitable solution can be discussed which is appropriately tailored to your circumstances. 

Other organisations like the Money Advice Service may also be a good source of information and support: www.moneyadviceservice.org.uk/en.

FAQ's 

For more information, or FAQ's related to Honda and Coronavirus (COVID-19) please click here