Close

Coronavirus (Covid-19) Update

Statement last updated - 11:00am on 05/11/2020

The health and well-being of our customers and associates is of the highest importance to Honda (UK) as we experience the constantly changing impact of the Coronavirus.

As a result, we are taking sensible and necessary precautions to protect both our customers and our associates.  This has included encouraging all staff at head office to work from home, where possible.

Under the current government guidelines, manufacturing can continue and so production has not changed at Honda of the UK Manufacturing (HUM) in Swindon.  Associate welfare and safety remain our top priority and a significant number of safety measures have been implemented to mitigate risks and provide a Covid-secure site for our workforce.  We regularly review our measures to take account of evolving Government advice and best practice.

We will continue to monitor the situation and will provide regular updates to our customers and associates.

 

Dealer network

We are still open for business and our dealer network will be operating in the best interests of their customers and employees by following government guidelines to ensure everyone remains safe.

Our dealer network will remain open for maintenance, servicing, MOT’s and repairs. Whilst our showrooms in England are closed in accordance with current restrictions, we are able to offer a remote sales process for both new and used Honda products across our retail networks, which includes a contactless handover process via ‘home delivery’. Please contact your local dealer to discuss further.

We are advising customers to contact their local dealer ahead of making their journey to discuss their individual requirements, as their safety and the safety of our dealer staff is our main priority and we will continue to follow recommended government guidance to protect everyone.

 

Customer service

Our Customer Service teams are operating normal opening hours; however, all our teams continue to work remotely from the offices following Government advice. 

You can still reach us on 0345 200 8000.

As a result of remote working, there is a significant delay in any postal enquiries including Certificate of Conformity (COC) and Year of Manufacture (YOM). We are working hard to reduce the lead times for these and apologise for the inconvenience.

Should you require an immediate response, please do get in touch with us by phone on 0345 200 8000 or using our contact form by clicking here.

 

Finance

As a responsible lender authorised by the Financial Conduct Authority, we understand that many of our customers may continue to be directly or indirectly affected by COVID-19.

Our philosophy ensures that we remain committed to respecting individuals and treating customers fairly during these unprecedented times.

We would like to reassure you that we are here to support you and the management of your Honda Finance agreement throughout this pandemic. We have some options we can make available to you, including payment deferrals, and we will work with you to find a solution that is in your best interests. We have ensured that you will experience the usual short wait times when you call our customer service team.

Should you wish to contact us for support, please call on 0345 128 8908 and select the COVID-19 option on the menu. Alternatively, please email us on hfe.customerservice@honda-eu.com to request a call back. Our opening times are 9am to 5pm, Monday to Friday.

Other organisations like the Money Advice Service may also be a good source of information and support: 

https://www.moneyadviceservice.org.uk/en

 

Hondacare Assistance - AA Roadside Assistance

The AA are working hard to maintain staffing levels to ensure customers continue to receive the assistance they require. 

In the case of recovery, if the local Honda dealer is not open or the local body repairer (in the case of accident damage) then the car will be recovered to the customer’s home address. We keep The AA updated with which dealer sites are open to assist them with this.

The AA will provide hire for 3 days to support a customer at the time of breakdown if a permanent or temporary repair cannot be made, but they will not provide further hire when they recover into the Dealer at a later date.

Handling incidents at the roadside, including supporting and trying to keep keyworkers mobile is being monitored very closely on a daily basis by The AA.

If you have a customer with expired Hondacare Assistance (AA Roadside), The AA will still be able to provide a service at a charge.  The Customer should ring the Honda Assistance line as normal (option 1) and have this dialogue with the AA representative.

Customers will only be able to extend a dealer provided AA Roadside Assistance policy if it has expired via their Honda dealer directly. This cannot be organized via The AA or by Honda on the dealer’s behalf if the dealer is not open.

 

                     FAQs

For more information, or for FAQs related to Honda and Coronavirus (COVID-19), please click here.