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Covid-19 Update

Last updated - 10am on 21/08/2020

As a responsible lender authorised by the Financial Conduct Authority, we understand that many of our customers may be directly or indirectly affected by COVID-19.

Our philosophy ensures that we remain committed to respecting individuals and treating customers fairly during these unprecedented times.

We would like to reassure you that we are here to support you and the management of your Honda Finance agreement throughout this pandemic. We have some options we can make available to you, including payment deferrals, and we will work with you to find a solution that is in your best interests. We have ensured that you will experience the usual short wait times when you call our customer team.

Should you wish to contact us for support, please call on 0345 128 8908 and select the Covid-19 option on the menu. Alternatively, please email us on hfe.customerservice@honda-eu.com to request a call back. Our opening hours are 9am – 5pm, Monday – Saturday.

Other organisations like the Money Advice Service may also be a good source of information and support:

www.moneyadviceservice.org.uk/en/tools/money-navigator-tool

www.fca.org.uk/consumers/dealing-financial-difficulties-coronavirus